Talking Story with the Ho'ohana Community

  • June 22, 2017 Ho‘okipa, Time, and Attention.

    This week, our Ho‘okipa by Design value immersion takes a look at those “little things” which become so important in delivering exceptional customer ser...

  • June 15, 2017 Balancing ON and IN

    This week, learn of one way managers can balance ‘On’ and ‘In’ relevant to our Ho‘okipa by Design value immersion, “Tough Skins are for Rhinos” and more.

  • June 08, 2017 A Stranger Only For A Day

    This week, the connotations of customer, guest, and stranger, as we continue our business model explorations in regard to Ho‘okipa by Design.

  • June 01, 2017 Ho‘okipa by Design. All in.

    Late afternoons in June find us picking the calamansi from our tree.

  • May 25, 2017 Ho‘okipa Alone and Together

    “Solitude matters, and for some people, it’s the air they breathe.”

  • May 18, 2017 The Ho‘okipa Hustle

    “Delivering the art of *Ho‘okipa* is not difficult,

  • May 11, 2017 You can do this: Be a Ho‘okipa Game Changer

    This is longer than usual, at about 7 minutes reading time, however if you read it all the way through, you will discover a little secret I’m going to share with you...

  • May 04, 2017 Ho‘okipa for May-June2017

    This past Monday, May 1st, we jumped into our next value immersion study, with the Hawaiian value of *Ho‘okipa*, “the hospitality of complete giving. Welcome guests and strangers with Aloha.”

  • April 27, 2017 Book-clubbing Managing with Aloha, Value by Value

    I recently received this feedback about how we approach our *Managing with Aloha* value alignment studies:

  • April 20, 2017 The Kulia-GEMO Whiteboard Consensus

    Aloha mai kākou, let’s talk story, I hope you are spending time in the great outdoors to see the Super Blooms !